Our free trial promotion is part of a renewing subscription offer. We understand that some of our customers unfortunately may overlook our renewal terms and their ability to delay, edit, and cancel a subscription prior to its scheduled renewal. Our team here at Lumin is very sorry that our Dark Circle Defense did not work well for you as you expected and that you were unaware that you had signed up for a subscription with us. Hi Jordan, Thank you for leaving a review and we're sorry to hear you had a negative experience. Because of this clear cash grab and poor customer service, no matter how the products perform, I will actively avoid this company in the future. Instead they would keep my money until I went through the hassle of returning the product at my expense. This was within an hour of my order being placed and if I were a regular customer it seems this request could have been granted. Lumin informed me that they would not cancel my order and I would have to return it. Since I was still in the middle of a trial I was completely surprised by the substantial and unexpected bill. These types of products do tend to last a fairly long time, as expected given the high price. When I was billed for the second shipment I immediately contacted Lumin to attempt to cancel my order, at that point I was still giving the products a fair trial. What I did not realise is that I had signed up for a subscription upon purchasing the low price trial. As suggested by other reviewers I have found no benefits in using that product in particular. I was mainly interested in the dark circle defense. I decided to give Lumin a try when I saw they had a very reasonable price for a trial of their products. We appreciate your feedback and we thank you for your patience and understanding. However, we will always absolutely help our customers with the return process of unopened and unused full-sized orders in accordance with our Return Policy. Please know that if an order was created because the subscription was not canceled prior to the scheduled renewal date, we are unfortunately unable to cancel an order once it has been processed nor issue a refund as our warehouse teams work as quickly as possible to get orders processed and handed over to our shipping partners. Upon checking in our system we can confirm that you canceled your subscription on July 19, 2022, and we did not find any previous cancelation records. Looking into this we can see that your subscription renewal order was created on July 18, 2022, because your subscription was not canceled prior to the renewal date. Our customers can cancel their subscription at any time through their account portal or by contacting our customer support team. Our free trial promotion enrolls our customers into a renewing subscription and throughout the checkout process, we present the terms to all of our customers. We’re sorry to hear you weren't happy with how your skin was reacting to our products and that you think our free trial offer is a scam. Rebuilt title, vehicle is in excellent condition.Hi Kevin, Thank you for your feedback. All rates and offers are dependent on bank approval, which varies based on applicant's credit as well as the vehicle. Advertised prices and available quantities are subject to change without notice. The dealership is not responsible for typographical, pricing, product information, advertising or shipping errors. We make every effort to provide you the most accurate, up-to-the-minute information however, it is your responsibility to verify with the Dealer that all details listed are accurate. While we try to make sure that all prices posted here are accurate at all times, we cannot be responsible for typographical and other errors that may appear on the site. *These charges represent costs and profits to the dealer for items such as inspecting, cleaning and adjusting vehicles, and preparing documents related to the sale. Call 38 to confirm availability.Īdvertised pricing does not include dealer fee ($995)*, electronic filing fee ($478.65)* and DMV fees. Industry-proven, reliable vehicles thousands of dollars below KBB value.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |